A great opportunity to join this well regarded pensions firm as a Lead Pensions Administrator. The role offers hybrid working, with 2 days per week in the office. You will have excellent DB and DC pensions administration experience with good technical knowledge, along with the confidence to support and develop those around you.
Your new role
Reporting to the Team Leader, you will play a key part in delivering a high-quality pensions administration service to members, employers and third parties in line with agreed Service Level Agreements. You will take ownership of delegated tasks within the team, including checking casework and weekly reports, and you will prioritise and manage your own and others' workloads so that work is completed within agreed service levels.
Other responsibilities will include:
- Checking the work of other team members for accuracy and explaining any changes required, helping to build colleagues' working knowledge
- Dealing with and checking complex cases
- Managing and processing scheme events
- Maintaining administration and benefits data to answer queries from employers, members and third parties, ensuring the quality and reliability of all data
- Participating in and carrying out data quality audits
- Working with the administration managers to help plan the work of the team in the absence of the Team Leader
- Providing excellent customer service to internal and external clients at all times
- Carrying out all duties in line with information security and data protection policies
What you'll need to succeed
- Solid experience within pensions administration, with strong DB and DC knowledge
- Proven pensions technical knowledge relevant to the role
- GCSEs (or equivalent) at grade C/4 or above in Maths and English
- Strong Microsoft Word and Excel skills, including complex spreadsheet work
- A good understanding of data integrity and a questioning attitude, with the confidence to challenge established processes where improvements can be made
- Excellent communication skills and a professional, customer-focused approach
- The ability to prioritise your own and others' workloads, work to deadlines and maintain a high level of output and accuracy
- A proactive, problem-solving mindset and the ability to adapt to new and challenging situations
It would be great if you also have
- QPA or PMI qualifications, either completed or in progress
- Experience of training, coaching or managing the performance of others
- Evidence of introducing effective change in the workplace and encouraging others to respond positively to change
What's next?
If you have lots of enthusiasm and a real desire to progress your pensions career, this could be your next move! Apply now to find out more.
For a full Job Profile about this role, to apply, or for a formal/informal discussion please contact me: tasha@abenefit2u.com / 07958 958 626
Abenefit2u is a specialist recruitment agency working with various employers across the pensions and benefits sector. Feel free to visit our website for many more opportunities.
https://www.abenefit2u.com
Abenefit2u advertise on multiple websites, some of which issue an automatic closing date one month from the date the advertisement is placed. Please therefore ignore any closing dates on actual job sites and always contact us if you would like to apply to one of our vacancies.
