Are you a senior operations leader who thrives on building great teams and delivering brilliant service? We're looking for a Chief Service Delivery Officer to join the Executive Management Team of a well-established pension trustee organisation and it's a genuinely exciting time to come on board.
As CSDO, you'll be right at the heart of things, reporting directly to the CEO and helping shape where the organisation goes next. You'll lead a strong team of senior managers across operations, administration, online support, DC, employer relations, and payroll with real scope to build something high-performing and people-focused.
What you'll be getting stuck into:
• Helping steer strategy as a core voice on the Executive Management Team, working closely with the Trustee Board
• Building collaborative, motivated teams and championing a positive, inclusive culture
• Leading your teams through change, working hand-in-hand with other senior leaders on big strategic priorities
• Building strong relationships with everyone from the Trustee Board and employer reps to trade unions and key suppliers
• Taking ownership of the organisation's pensions administration platform, making sure it works hard for members and employers alike
• Keeping a close eye on compliance and reporting into the CEO and Trustee Board
• Making sure members and employers get a great service, every time
• Acting as Secretary to the Operations Committee, keeping governance running smoothly
• Staying on top of risk, resourcing, and making sure employer data and contributions are processed accurately and on time
Sound like you?
You'll need strong strategic thinking, solid financial acumen, and proven senior leadership experience in a complex, regulated environment, pensions or financial services experience would be a real plus. You're someone who can hold their own in the boardroom, build relationships easily, and genuinely cares about doing right by the people you serve.
A bit about logistics: this is a hybrid role, and you'll need to be in the London office at least twice a week, that part's non-negotiable, so do bear that in mind before applying.
For more details or an informal chat about the role please contact tasha@abenefit2u.com or call 07958 958 626.
Abenefit2u advertise on multiple websites, some of which issue an automatic closing date one month from the date the advertisement is placed. Please therefore ignore any closing dates on actual job sites and always contact us if you would like to apply to one of our vacancies.
Abenefit2u is a specialist recruitment agency working with various employers across the pensions and benefits sector. Please visit our website for details of many more interesting opportunities.
www.abenefit2u.com
If you have not heard back from Abenefit2u Recruitment Consultancy within 10 working days we regret you have not been successful in your application
