About the Role
We are looking for a proactive and analytical Product Analyst to support the development, enhancement, and ongoing performance of pension administration systems. Working closely with users, IT, and change teams, you will play a key role in translating business needs into effective system solutions, ensuring high-quality delivery across the full development lifecycle. This is an excellent opportunity for someone who enjoys improving user experience, driving change, and working in a collaborative, fast-paced environment.
Key Responsibilities
- Engage with users to understand requirements, challenges, and opportunities for system improvements.
- Collaborate with internal teams and external partners to define development requirements and acceptance criteria.
- Support release planning, including prioritisation of high-impact work and maintaining delivery schedules.
- Coordinate and support all stages of the development lifecycle, including requirements gathering, testing, UAT, and deployment.
- Ensure UAT issues are clearly documented, prioritised, and tracked through to resolution.
- Produce and distribute release notes following system updates.
- Support administration teams with system use, including training and demonstrations.
- Monitor product performance post-release, using insights to inform future enhancements.
- Maintain and prioritise product backlogs in collaboration with stakeholders.
- Stay up to date with legislative changes impacting pension systems and administration.
Experience in pensions administration and/or a Business Analyst, Product Analyst, or similar role is essential.
You will have strong analytical and problem-solving skills, with the ability to challenge and improve existing processes. Along with good understanding of the software development lifecycle and project delivery and excellent communication and documentation skills.
You'll be experienced in supporting or using pensions administration systems, with strong Microsoft Excel capability with the ability to manage workloads effectively, meet deadlines, and deliver high-quality outputs.
Knowledge of Agile methodologies, development tools (e.g. Azure DevOps), or relevant industry qualifications (e.g. PMI) would be advantageous.
Why Apply?
This role offers the opportunity to influence the evolution of key pension systems, working at the intersection of business and technology. You’ll be part of a collaborative environment focused on continuous improvement, innovation, and delivering excellent service to both internal and external stakeholders.
