About the Team
You’ll be joining a busy and diverse administration department made up of three close-knit BAU teams who work collaboratively to deliver an excellent service to our members and employers. Together, the teams support over 60 pension schemes across both DB and DC arrangements, offering a varied mix of day-to-day casework and project activity.
Our friendly team leaders are committed to creating a positive and supportive place to work, with an open and approachable culture that encourages new ideas. We also place a strong focus on personal development, with two dedicated pension trainers available to help you build specialist knowledge and develop your career.
The Role
We’re looking for someone who enjoys working as part of a team and takes pride in delivering high-quality Defined Benefit (DB) pension administration. You’ll play an important role in supporting members, employers and colleagues by providing an accurate, reliable and friendly service, while working in line with business goals, service levels and shared values.
What You’ll Be Doing
• Delivering accurate and timely DB pension scheme administration, always aiming to provide a great customer experience.
• Supporting members, employers and colleagues with queries in a helpful and professional manner.
• Taking responsibility for the accuracy and integrity of member and employer data.
• Getting involved in a wide range of scheme activities and projects, including valuations, annual benefit statements and data validation exercises.
• Managing your own workload while contributing to the success of the wider team, including checking colleagues’ work where required.
• Following agreed processes for scheme events such as pension increases, annual allowance, group life assurance and ad-hoc data requests.
• Working flexibly with other teams as business needs evolve.
• Sharing ideas, contributing in team meetings and helping to improve processes and ways of working.
• Ensuring all work is carried out securely and in line with data protection and information security policies.
