About the Role
We are seeking an experienced Pensions Administrator to join a dynamic and collaborative team responsible for the day-to-day administration of trust-based company pension schemes. You’ll play a key role in delivering a high-quality service across a variety of scheme types including defined benefit (DB), defined contribution (DC), career average revalued earnings (CARE), and hybrid arrangements.
Working within a scheme-based model, you’ll manage all aspects of pension administration for allocated clients, allowing you to build lasting relationships and provide tailored, efficient support to scheme members and trustees.
Key Responsibilities
• Perform pensions administration tasks in line with best practice procedures and regulatory requirements
• Support annual scheme projects such as benefit statements, renewals, life assurance and pension increases
• Produce and maintain scheme-specific documentation and procedural updates
• Check work completed by junior team members and mentor them informally
• Carry out manual and automated benefit calculations
• Serve as a first point of contact for client and member queries, offering excellent customer service
• Assist with ad-hoc projects such as bulk mailings or data exercises
• Collaborate closely with internal departments and third-party providers to ensure seamless service delivery
• Ensure accurate time recording and contribute to team utilisation targets
About You
To succeed in this role, you’ll need to demonstrate solid experience in pension administration, with a strong understanding of defined benefit schemes and relevant legislation.
Essential Skills & Experience:
• At least 2 years’ experience in DB pensions administration (all applications considered individually)
• Knowledge of pensions legislation, including the Pensions and Finance Acts
• Experience in benefit calculations (leavers, retirements, deaths, transfers, etc.)
• Competence in Microsoft Office (especially Word and Excel)
• Excellent written and verbal communication skills
• Strong numeracy skills with academic or professional evidence of ability
• A team player with a proactive, solution-focused approach
Qualifications:
• A-Level, Degree, or equivalent standard
• GCSE Maths and English (Grade C or above or equivalent)
Desirable:
• Experience mentoring junior colleagues
• Third-party administration background preferred, though strong in-house experience is welcome
• Willingness to work towards a pensions qualification such as CPC, QPA, DPC, RPC or APMI
What’s on Offer
• Competitive base salary
• Annual discretionary bonus
• 25 days’ holiday plus option to buy/sell
• Generous pension matching
• Private medical options and healthcare plans
• Life assurance
• Flexible benefits scheme and employee assistance programme
• Access to digital GP service
• Retail discounts and employee referral bonus
• Paid volunteering days and opportunities to support community projects
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Interested?
If you're ready to join a supportive and forward-thinking environment where your experience and ideas are valued, we’d love to hear from you. Apply today to take the next step in your pensions career.
For more details or an informal chat about this vacancy and lots of others that might be of interest call Tasha on 07958 958 626
