This leader in its field providing outsourcing for pensions administration and data services to schemes is experiencing a substantial period of growth, resulting in the need for an additional Client Director , possibly to lead the Key client team. The area focuses on a core of substantial clients to retain and service , leading the strategy and direction of this area within the organisation. Working closely with Trustees, Governance Committees, Pension Managers Hr & Finance Directors to understand and meet their requirements through the provision of a multitude of services.
The key focus will be in meeting the agreed SLA's that were set and retaining and developing the client relationship through the quality of service provision. Working closely with peers to ensure the services are delivered on time, accurate and in line with the compliant and legislative frameworks surrounding the industry. In addition , they key aspect of this role is strategy, working closely with the clients to understand their needs and future progression where they can be supported from the services provided.
To work closely with the decision makers and to cement the relationship across the full suite of services , to provide innovation to the client.
Coming from a background in Key Account Management , ideally pension focused but not essential you will understand the complexities of the role and services provided in an outsourcing environment , the structure and operations required to fulfill SLA's and meet, manage and exceed client expectations. In addition to the above you will be expected to have broader knowledge , to develop the client in to other out sourcing services