This award-winning pensions firm provides a broad range of pension services to a number of high profile Clients. Due to expansion they are now seeking an additional Pensions Client Service Coordinator to join their busy team in Birmingham. You will be one of the main contacts between Pensions Administration teams, the Clients and associated Stakeholders. These include the Client, Client Managers, Third Party Providers and other internal parties.
You will ensure that all client generated escalations, complaints and corrective actions are owned and proactively managed to closure and within agreed deadline and you will also attend client meetings to report on and discuss contracted services. You will also participate in discussions concerning tasks that are beyond the standard contracted service to clients are highlighted to the Client Manager.
To be considered for this role, you will possess demonstrative pensions knowledge and have a high level of technical expertise within pensions and experience of managing a portfolio of clients across varying pensions schemes. In return, you will be offered a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through their flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. They also offer tremendous potential with a growing worldwide organisation.