Member Services Manager

Salary Description:
£41, 881 - £46, 845 pa (Pro rata for Part Time)
Location Description:
Aldermanbury House, Bradford City Centre
Job Role:
Pensions Administration Manager, Pensions Administrator, Other
Employment Type:
Contract Type:
Application Deadline:
17th January 2021
11th January 2021
Bradford Council
Job Ref:

West Yorkshire Pension Fund (WYPF) administers the Local Government Pension Scheme for over 400 employers based throughout the UK. The Fund has nearly 400,000 members and is valued over £15bn. In addition we have a shared service partnership with Lincolnshire Pension Fund, the London Boroughs of Hounslow and Barnet and a number of Fire Authorities for the administration of the Firefighters Pension Schemes. 

We are a forward-thinking organisation that is continuing to introduce more automation and digital services to improve member and scheme employer engagement. We are committed to providing a pension administration service of the highest standard while developing our staff so that they can fulfil their potential.

As part of a recruitment campaign we have a number of vacancies that will be advertised over the next 6 months. Currently we are recruiting for highly motivated and enthusiastic individuals to join us in the following key role:

Member Services Manager

PO5/PO6 £41,881 - £46,845 pa (Pro rata for Part Time)

1 x 37 hours per week


Based at Aldermanbury House

You will be responsible for the delivery of a high quality, innovative service for both clients and staff, providing detailed technical analysis, interpretation and support.

You will also contribute to the development of system processes to maintain cost effective and efficient service delivery.

You will be responsible for a number of key pension scheme functions and their associated systems. This includes leading project working groups, testing software, overseeing and authorising changes to working practices, and supporting staff in their delivery of the service to members of the pension funds.  

You will assist in the management and administration of WYPF, ensuring that the area of your expertise complies with pensions legislation and requirements imposed by The Pensions Regulator. You will be challenged with handling complex, detailed and ever changing pension legislation and translating that into working practice.

You will assist the Team Managers to manage the staff of the section, and participate in disciplinary processes, training and progression assessments and technical guidance briefings as necessary.

You will have a thorough, well-organised and professional approach to work, with strong individual and team management skills.

This role requires good technical knowledge of LGPS administration, effective performance management skills and the ability to challenge processes.

As a minimum you will have 5 years' experience of pension scheme administration of which 2 years at a senior management position and you will hold a professional pensions qualification (IPPM, PMI or equivalent).

In return, for the above position, we can offer:

  • Flexible working
  • LGPS Pension
  • Career pathways
  • Ongoing training and development

All of the roles are based at Aldermanbury House, Bradford City Centre however, due to the impact of COVID-19 there has been a requirement for homeworking. We are committed to flexible working to ensure there is a better work/life balance, supported by the right technology.

A disclosure check with the Disclosure and Barring Service (Scotland) will be undertaken for this post

Closing Date: 17th January 2021

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings