Salary Description:
£30, 415 per annum plus benefits
Location Description:
London, Canary Wharf
Job Role:
Pensions Administrator, Pensions Consultant, Other
Employment Type:
Contract Type:
Application Deadline:
26th November 2018
21st November 2018
The Pensions Ombudsman
Job Ref:
Canary Wharf

The Pensions Ombudsman is a free, independent organisation set up to help people that have any complaints/issues about workplace pensions.  We look at the facts without taking sides.  We aim to constantly support one another to provide the best service we can for the people who need us most.

We are now looking for an Adjudicator to join our growing and busy team based in Canary Wharf.

As an Adjudicator you will be responsible day-to-day for a varied caseload, dealing with less complex cases and ensuring they are brought to a conclusion in the most effective, timely and efficient manner, maintaining consistency between cases.

Specifically you will be responsible for:

  • Day-to-day management of your own caseload to a high quality, in line with the organisation’s aims and values, processes and procedures.
  • Ensuring that cases in your care are brought to a conclusion in the most effective, timely and efficient manner, that is consistent with the needs of the parties concerned.
  • Identifying the key issues and gathering appropriate information to enable you to progress your cases.
  • Keeping the organisation’s casework management system updated at all times and using the system to generate correspondence.
  • Developing relationships, both internal and external, that will enhance your ability to deal with your cases appropriately.

What we’re looking for:


  • Knowledge of occupational and personal pensions.
  • Demonstrate a broad understanding of the relevant legislation that governs the operation of the Pensions Ombudsman.
  • Demonstrate impartiality at all times when handling cases.
  • Be able to analyse large amounts of information and quickly identify key issues and relevant evidence.
  • Be able to make sound and well-reasoned decisions.
  • Be able to apply a range of solutions and techniques to ensure applications/investigations can be progress or concluded.
  • Be competent with IT and Microsoft Office. You will have the ability to learn to use case management systems/databases quickly.


  • Good interpersonal, customer service and communication skills, both in writing and on the telephone.
  • Able to get the message across in a way that is accessible to the recipient.
  • Able to remain calm and organised under pressure.
  • Work co-operatively with others in a team and share information to support best practice.
  • Contribute effectively to organisation-wide initiatives and be adaptable to change.
  • Able to work without direct supervision and use own initiative when necessary.

What we offer you

  • A competitive salary
  • 25 days annual leave plus bank holidays and 2½ privilege days.
  • Flexi time - we offer flexible working hours between 7am and 7pm
  • The opportunity to work from home for a part of each week.

What we do really makes a difference to people’s lives, particularly at a time when every penny counts when saving for the future. So, if you want to be the difference, then apply now!

Closing date: 12pm on Monday 26 November 2018.

Interview date: w/c Monday 3 December 2018.

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