A leading pensions administration organisation to recruit a newly created Technical & Professional Standards Manager within their growing Technical & Quality Assurance function.
This role would suit an experienced Technical Manager, Governance Specialist, Technical Consultant, or Professional Standards Manager looking to make a significant impact within a growing function.
This is a high-profile role offering the opportunity to shape and drive professional standards, governance, and quality across a national pensions administration business.
What you'll be doing:
• Acting as the technical lead for complex Defined Benefit (DB) pension administration queries
• Interpreting pensions legislation, regulatory developments, and scheme rules, translating them into practical operational guidance
• Developing and enhancing processes, controls, and procedures to ensure regulatory compliance and operational excellence
• Producing trustee and client communications relating to legislative and regulatory changes
• Conducting root cause analysis on complaints, errors, and operational issues
• Identifying trends across administration teams and driving continuous improvement initiatives
• Producing management information, insights, and recommendations for senior leadership and operational boards
• Working closely with Quality Assurance and Best Practice teams to raise standards across the organisation
What we're looking for:
✔ Strong Defined Benefit pensions administration experience
✔ Previous experience within a Third-Party Administration (TPA) environment
✔ Excellent technical knowledge of pensions legislation and regulation
✔ Strong analytical, problem-solving, and stakeholder management skills
✔ Experience implementing regulatory and legislative change
✔ Ability to influence senior stakeholders and present recommendations at leadership level
✔ A hands-on approach with a passion for improving quality and professional standards
The successful individual will join a business that has already made substantial improvements in quality and service delivery and will play a key role in taking standards to the next level.
If you'd like to discuss this opportunity confidentially, please get in touch or send me a direct message.
