Pension Administration Manager
Hybrid - Leeds
Lead multi‑team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.
The Role
- Oversee end‑to‑end scheme administration (CDC, Superfund, Annual Events)
- Manage complex casework, SLAs, KPIs and complaints
- Run daily contact‑centre operations across all channels
- Analyse performance data and drive service improvements
- Lead and develop Team Leaders and wider admin teams
- Act as key contact for trustees, employers and advisers
- Ensure compliance, audit readiness and robust processes
- Support system improvements and workflow optimisation
What You’ll Bring
- Strong occupational pensions administration experience
- Knowledge of DB/DC schemes
- Proven leadership of multi‑level teams
- Contact‑centre management experience
- Confident stakeholder communicator
- Data‑driven, organised and commercially aware
