This is a superb opportunity to join a growing pensions administration team and lead the delivery of high-quality services across multiple client accounts. This role combines people leadership, operational management, client engagement, and continuous improvement within a fast-paced pensions environment.
Key Responsibilities
- Lead a multi-client pensions administration team, ensuring excellent service delivery and member experience.
- Act as a key contact for client teams and attend client/trustee meetings when required.
- Support business development activities, including new business pitches and presentations.
- Drive quality, performance, productivity, and operational excellence across the team.
- Ensure compliance with internal procedures, legislation, and industry standards.
- Support and develop Team Leaders, fostering a collaborative, high-performing culture.
- Identify and implement service improvements and operational efficiencies.
- Manage change initiatives and support teams through process improvements.
About You
- Proven experience in defined benefit (DB) pension administration.
- Previous leadership experience within a pensions administration environment.
- Strong stakeholder management, communication, and presentation skills.
- Experience leading high-performing teams and implementing workforce development plans.
- Detail-oriented with good Excel skills.
- Comfortable managing multiple priorities and resolving operational challenges.
- Client-focused, commercially aware, and committed to delivering excellent customer outcomes.
