Head of Development Centre (LGPS)
Hybrid or remote with travel to Preston
Salary £75k – £85k DOE + inclusion in annual bonus scheme
A glance at the Role
We are looking for an inspiring and strategic leader to become LPPA’s Head of Development Centre. In this pivotal role, you will design and deliver a high impact learning and development strategy that strengthens colleague capability, embeds a member first culture, and supports operational excellence across Member Services.
You will ensure every colleague receives consistent, high quality technical and systems training, while partnering closely with the Director of Member Services to drive performance, succession planning and long term workforce development.
A bit about us:
Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- Competitive salary of £75k – £85k DOE & inclusion in annual bonus scheme.
- 30 days’ holiday, plus bank holidays and 2 additional concessionary days and a half day for your birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free car parking in Preston City Centre.
What you’ll be doing
- Design and implement a structured, robust training curriculum to ensure consistent, high-quality learning across LPPA.
- Set and uphold service standards across Member Services, fostering a culture of continuous improvement and learning.
- Develop and maintain succession plans for all key roles within Member Services.
- Establish a career development working group to capture and support employee aspirations.
- Oversee the delivery of technical and systems training to ensure operational readiness and excellence.
- Champion a “member-first” mindset from onboarding through to ongoing development.
- Support career pathways and structured development programmes.
- Produce regular management information to support strategic decision-making.
- Demonstrate measurable improvements in retention, engagement, and training outcomes.
About You
- Proven experience leading a standalone development centre.
- Extensive knowledge of Local Government Pensions Administration (LGPS).
- Proven ability to create & manage complex training programmes.
- Senior leadership experience at Head of Department level or equivalent.
- Strategic expertise in staff development, coaching and performance management.
- Excellent stakeholder engagement and influencing skills.
- Outstanding written and verbal communication skills.
- Proactive, innovative and detail focused, with the ability to manage competing priorities.
- Adaptable, decisive and self driven.
Desirable
Experience using the UPM (Civica) pension administration system.
Strong understanding of UK pension legislation.
Why LPPA?
We’re committed to doing the right thing, thinking forward, working together, and striving for excellence. Join us and be part of a team that invests in people and builds careers—not just jobs.
