The Role
The Quality Manager within the Quality Assurance and Audit Team has responsibility for ensuring that quality is central to all operational delivery activities.
You will work with a small team to continually review quality throughout the Pension Administration business via targeted quality audits and act as part of the first line of defence for the Pensions Administration business.
You will work alongside the Risk and Compliance function to ensure a robust control environment established.
This role is a hybrid position where you will work from any of our Aptia offices, as well as from your home address.
Here's what you’ll be doing:
*
Carry out regular internal audits relating to the quality of administration within location, team, client, specialism, process, activity or event.
*
Assess, measure and grade each audit in line with the documented guidelines.
*
Ensure that the audit scope and activities comply with documented standards.
*
Contribute to the monthly QA&A Leadership reports.
*
For client audits, provide a full report to the client operations teams within 3 weeks of the audit completion.
*
Focus on areas for improvement following the completion of the audit and collaboratively work with the audited function to put in place rectification measures.
*
Continually assess standard processes and look to suggest improvements to business practices where appropriate.
*
Assist the Senior Quality Manager with the production for the Leadership Team, a monthly review of quality measures plus a review of completed audits in the period, highlighting areas of concern.
*
Work with the QA&A team to develop a culture of continuous improvement in quality of process, output and individual competency within the business.
Here’s what we’re looking for:
*
Pensions Industry experience.
*
Experience in Pensions Management and its challenge for employers, members, trustees and clients.
*
Strong knowledge of the business processes and core activities.
*
Audit, review and quality experience including audit report writing.
*
Detailed knowledge of technical administration activities.
