The Role
We are looking for an experienced and dedicated Senior IT Delivery Manager to lead the technical delivery and oversight of our critical Digital Transformation Programme.
This pivotal role requires collaboration with the Transformation Director, Project Managers, Product Engineering, and Application Development teams. A core function will be the engagement and governance of third-party vendors and offshore service providers. The Delivery Manager ensures that all solutions, encompassing both bespoke and off-the-shelf applications, are delivered in accordance with agreed plans, meet stringent quality standards, comply with regulatory requirements, and deliver measurable value across IT and Operations.
This role is a hybrid position where you will work from any nearest Aptia office in UK as well as from your home address. Its a 12 months contract role.
What you'll be doing
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Partner with the Transformation Director and business/IT leadership to define and manage the change pipeline and delivery priorities within the Digital Transformation Programme.
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Oversee the planning, execution, and delivery of technical and business solutions, ensuring projects are completed on time, within scope, and budget.
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Coordinate activities related to Application, Environment, and Infrastructure changes, including development, installation, configuration, maintenance, and troubleshooting.
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Ensure a smooth handover of new releases and changes to production, working closely with IT and Operations teams.
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Engage, manage, and govern relationships with third-party vendors and offshore service providers, ensuring they consistently deliver high-quality solutions and services aligned with contractual agreements.
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Integration Management: Ensure seamless and compliant integration of third-party solutions into Aptia’s existing IT infrastructure and applications.
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Manage, directly or indirectly, a team of support professionals, analysts, Subject Matter Experts (SMEs), Quality Assurance individuals, and third-party contractors as required.
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Proactively identify, assess, and mitigate technical, financial, and delivery risks associated with solutions and third-party engagement.
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Ensure all deliverables meet required quality standards, employ a controlled change process (impact assessed and understood), and comply with all applicable legal and regulatory requirements (including contributing to Audit and Internal Controls).
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Implement and develop the Operating Model and technical change management activities aligned with ITIL best practices.
Here's what we're looking for:
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Broad understanding of the Insurance or Financial Services landscape across multiple business areas (e.g., IT, Operations, Pension Administration, Underwriting, or Claims).
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Strong experience in implementing and driving project activities for both business and IT-focused projects.
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Broad knowledge of the system development life cycle, system and application program development alternatives, and experience working within an Agile, service delivery-focused IT Department employing ITIL best practices and strong change management methods.
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Experience of working with offshore service providers and strong experience in team management.
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Proven leadership skills with the ability to motivate and inspire diverse teams.
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Understanding of IT systems, infrastructure, and software development methodologies. Proficiency in project management tools and techniques.
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Excellent oral and written communication, interpersonal, and collaboration skills required to interact effectively with vendors, clients, peers, and leadership.
If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply to submit your CV.
Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at Recruitment_UK@aptia-group.com.
