We’re seeking a Senior Operations Manager with strong pensions expertise to drive service excellence, lead high-performing teams, and deliver positive outcomes for members across Defined Benefit (DB), Defined Contribution (DC), and hybrid arrangements.
What you’ll do:
- Oversee day-to-day operations and ensure KPIs are met
- Align resources to demand forecasts and set strategic priorities
- Use data and MI to improve decision-making and operational performance
- Manage escalations and implement plans to prevent repeat issues
- Drive process improvements and embed compliance with HMRC and pensions legislation
- Build a coaching culture that empowers teams and enhances capability
- Present performance updates to senior stakeholders
What we’re looking for:
- Proven leadership and operational management experience
- PMI qualification (or working towards)
- Strong knowledge of UK pensions legislation, scheme rules, and regulatory requirements
- Experience managing DB/DC/hybrid schemes
- Excellent communication, analytical, and problem-solving skills
- Ability to thrive in a change-focused environment
Please quote reference 119728.
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This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
