The Role
You will act as the first point of contact for customer enquiries.
As part of your day-to-day responsibilities, you will be communicating with members through a combination of inbound/outbound phone calls and through digital channels; ensuring all aspects of a member’s query are responded to in a timely manner and resolved at the first point of contact where possible.
This role is a hybrid position where you will work from Aptia office in Edinburgh as well as from your home address.
What you will be doing
*
Respond to basic customer enquiries regarding the products and services their pension scheme offers.
*
Capture the details from any member interactions, ensuring a positive member outcome by identifying vulnerabilities, logging accurate call notes, and submitting the relevant requests to the correct team without delay.
*
Answering customer telephone enquiries and providing excellent customer service.
*
Responding to customer enquiries and updating the central member database.
*
Documenting and processing call notes and after call work to maintain accurate records.
*
Identifying vulnerable customers and log accordingly.
Here's what we're looking for
*
Comfortable using computers.
*
Experience working with customer support in financial services.
*
Enjoy helping customers and have the appetite to learn and develop your pensions knowledge and customer service skills.
*
Excellent communication skills.
If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply to submit your CV.
Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at Recruitment_UK@aptia-group.com.
