The role:
As Projects Team Manager, you will be responsible for managing and directing the delivery of Projects and Governance services for a large Insured client. You will be accountable for the timeliness and quality of output provided to the Insured client and the management of a large team of analysts and administrators.
This role can be aligned to any Aptia Office in the UK on a hybrid-working basis.
What you will be doing:
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Ensuring processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability.
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Increasing quality of service delivered by continuous and controlled improvement of processes used by the delivery teams.
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Analysing root cause when issues arise to identify preventative action. Implement required procedural changes to minimize risk of recurrence.
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Developing and maintaining a client-specific service delivery and improvement plan for identified clients.
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Ensuring Errors and omissions are handled in accordance with agreed procedures and within appropriate timescales.
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Influencing direct reports to take ownership for identifying process changes and providing input to the creation of a solution.
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Monitoring all project income within own control. Management of resources and proactive alignment of headcount with client service.
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Working with the other Managers as appropriate to design, develop and implement the approved solutions for your clients.
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Understand, analyse and document business requirements
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Identification of areas where improvements to existing systems, processes and procedures can be achieved.
Here is what we are looking for:
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Demonstrable management experience in Projects and/or Pensions Administration.
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Knowledge of UK pensions legislation.
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Experience of managing project activity.
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Experience of People management
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Experience of Client facing service delivery.
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Experience of process analysis and improvement.
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Previous experience that illustrates ability to prioritise work on multiple projects simultaneously
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Strong communication, influencing and negotiation skills.
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Strong coaching skills and ability to lead, motivate and inspire teams.
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Proven experience in or associated with DB Pension Administration and preferably Bulk Purchase Annuities.
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Working as part of a team, collaborating with and supporting colleagues within your department as well as the wider operations division.
If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply to submit your CV.
Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at Recruitment_UK@aptia-group.com.
