Are you a pensions expert with a passion for delivering outstanding customer outcomes? Do you thrive on quality, process improvement, and turning customer complaints into opportunities for service excellence?
We’re looking for a Senior Pensions Complaints Administrator to join our dynamic team!
What you’ll be doing:
• Lead on complaint investigations – ensuring fair, timely, and high-quality outcomes for members
• Identify trends, root causes, and recommend service improvements
• Provide coaching and quality assurance support across pension administration teams
• Contribute to internal quality forums and support governance on quality improvement initiatives
• Produce insightful monthly quality and complaints reports
What we’re looking for:
✔ Proven experience in Defined Benefit (DB) pension administration (Retirements, Transfers, Deaths, etc.)
✔ Strong understanding of pensions legislation, regulatory frameworks, and DB manual calculations
✔ High attention to detail with a passion for process and quality
✔ Excellent written and verbal communication skills
✔ A proactive approach to coaching and supporting colleagues
✔ Experience working in a hybrid or multi-site team (advantageous but not essential)
Why join us?
You’ll have the opportunity to make a real impact – shaping member experiences and influencing service improvements across the business. We offer flexible working, great career progression, and a supportive, collaborative environment.
Ready to bring your pensions expertise and problem-solving skills to a role where you can make a difference?
👉 Apply today and let’s talk!
How to Apply
To apply for this position, please send a copy of your CV including the job reference number.
To find out more or for a confidential chat to discuss any other roles, please call us directly on 01279 859000, we would be delighted to speak with you.
