Role Summary:
The Quality Coordinator works in the Quality Assurance and Audit (QA&A) team. You will play a key role in supporting the QA&A and Resolution Specialist teams within Aptia’s First Line of Defence.
This role is a hybrid position where you will work from any of our Aptia offices, as well as from your home address.
Here's what you’ll be doing:
• Providing support to the Quality Managers in producing audit action logs following the completion of QA&A audits, contributing towards improvement of operational efficiency, accuracy and quality.
• Assist with drafting the monthly Leadership Report to incorporate all aspects of work undertaken by the QA&A team, including the results of audits, financial and non-financial metrics, complaints and E&O data, data breaches and disclosure reporting and other metrics as required by the Leadership Team
• Supporting the Resolution Specialists by allocating new Report to Counsel (RTC) cases and maintaining and reporting on E&O data to key business stakeholders.
• Liaising with Quality Managers to produce and distribute audit action logs to Operations Managers.
• Maintain the QA&A Action Log, following responses from Operations Managers.
• Be QA&A’s point of contact for the Manager Self-Certification process, collating and reporting on the results of the monthly Manager Self Certification.
• Other duties as may be required from time to time to support the QA&A and Resolution Specialist teams.
Here’s what we’re looking for:
• Pensions industry experience - Pensions administration at a minimum of administrator level
• A strong quality control mentality.
• Personable, with the ability to engage with colleagues of all levels
• Excellent organisation skills
• Strong communication skills, being able to communicate to colleagues of all levels via various methods.
If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply to submit your CV.
Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at Recruitment_UK@aptia-group.com.
