Client Relationship Manager – LGPS / Police & Fire Pensions
12 Month fixed term contract
Flexible re location but regular travel to Preston and Client locations will be required
A glance at the role and LPPA:
A new opportunity has arisen for 2 experienced Client Relationship Managers to join our expanding team – one specialising in LGPS Pensions and one in Police & Fire Pensions.
These roles are business critical to the delivery of LPPA’s client relationship management function, to build and maintain strong, long-lasting and trusted partnerships with existing and new clients. You will pro-actively drive and lead the development, evolution and delivery of the LPPA client management and client communication strategy, working with the LPPA Executive Leadership Team and other key stakeholders.
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members across 10 Local Government and 8 Police and Firefighter client pension schemes, keeping them fully informed about their pensions.
What we can offer you:
- Attractive salary of £45 – £55k DOE and inclusion in annual bonus scheme.
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre
What you’ll be doing:
- Full responsibility for existing client relationship management, including communication
- Chair regular meetings with clients, and provide support / attend scheduled meetings (including Local Pension Boards, collaborative boards, communication and engagement meetings etc)
- Responsible for monthly client performance reports and updates
- Work with Head of Marketing, Engagement and Communications to produce and deliver quarterly client performance reports
- Work closely with LPPA colleagues and senior management, to gain an expert understanding of LPPA operations and change, ensuring that clients are effectively given BAU and project updates (round tables, project/BAU updates, etc.)
- Take responsibility for measuring and improving levels of client service and satisfaction, through regular surveys, feedback and action plans
- Support the Senior Client Relationship Manager and Head of Marketing, Engagement and Comms with the development and evolution of LPPA’s comms strategy for clients
- Proactively identify opportunities to communicate to all LPPA client contacts any changes in processes or operations that will provide a benefit to all the relevant Fund/scheme
- Understand the complexity and differences for each of the clients we work with, and tailor the account management
- Reporting to key stakeholders on client matters
- Role model the LPPA values and associated behaviours and demand the same of the team.
- Provide pro-active support to achieve and maintain relevant accreditation for LPPA
- Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation
What we need from you:
- Proven experience working in the pensions administration sector, in a client or customer relationship, or engagement role
- Experience in business operations, engaging and managing relationships with key stakeholders (ideally with external clients and/or employers)
- Sound technical understanding of general DB pensions legislation and regulatory requirements (ideally one of LGPS, Police or Fire schemes). Demonstrable understanding of the wider issues, implications and current challenges facing pensions, particularly in the public sector
- Results-focused with proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
- Excellent communication (written, verbal and presentation) and interpersonal skills. Strong diplomatic skills to manage multi-disciplined professional teams and complex stakeholders
- Excellent organisational skills
- Experience influencing and gaining buy-in from senior management, team members, stakeholders and peers
- A team worker able to build effective relationships at all levels within and outside of LPPA
- Self-motivated, decisive, with the ability to adapt to change and competing demands
- Excellent conduct and behaviours that are consistent with LPPA values
- Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint)
Working with and upholding our values:
- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking
