Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?
If you thrive in a dynamic, fast-paced environment where you can combine strategic thinking with hands-on leadership, we could have the perfect next role for you.
Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships within the North-West Aptia Portfolio.
You will champion service excellence, drive commercial growth and safeguard member satisfaction.
This role is hybrid aligned to our brand-new offices in central Manchester. We may be able to consider candidates in Liverpool where Aptia also has new premises.
What you’ll be doing:
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Own and nurture high-impact client relationships, ensuring alignment with service commitments and long-term objectives.
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Lead the delivery of day-to-day services of Pension Administration teams, driving performance against a defined set of KPIs.
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Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
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Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
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Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
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Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
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Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
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Act as the commercial lead for clients, delivering creative, value-adding financial and contractual solutions.
If this sounds like your ideal next role, here is what we’re looking for:
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Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
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A proven background in client-facing roles within third-party administration environments – you may have an operational background with some client facing responsibility looking to build on this in your next role
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Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
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Excellent leadership, stakeholder management, and communication skills.
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A proactive, solutions-driven mindset and a desire to make a meaningful impact.
Please apply with your CV.
