A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. Our main aim is to ensure that our customers can retire in comfort, enjoying their well-earned time off without worrying where their income is coming from.
A glance at the role:
We are currently seeking a passionate, people focused Pensions payroll Team Leader to join our team on a full-time basis. We operate a hybrid working model, with an expectation of 2 days per week working in our head office in Preston.
Ideal experience would be someone who has worked in a pensions bureau/shared service type organisation where you run multiple payrolls for different companies and are used to managing varying demands and deadlines but as a minimum, a financial services background is essential.
This is a brilliant opportunity for a person with people leadership/supervision experience to join our excellent organisation.
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to bring your passion and enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!
Other organisations may call this role Payroll Team Supervisor, Payroll Bureau supervisor, or Payroll Administration Supervisor.
What we can offer you:
- From £32,000 to £38,000 per annum dependent on experience.
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Offsite Parking in Preston.
In this role, you will support the Pensions Payroll Operations Manager and lead a team of 11 Payroll Administrators (Hybrid and remote workers).
As a Team Leader, you will be responsible for making sure the team stays on track and leading the team in an engaging manner, so a proactive attitude is a must. You will be a confident communicator and able to engage the team to agree priorities and share success.
Your attitude is more important than pension experience, we are looking for someone who is fun, adaptable, caring, hardworking and committed, we will provide the training on the pensions side to the right candidate.
Key elements of the Role:
- Responsible for ensuring daily payments and monthly payroll is correctly issued whilst leading a team of payroll administrators
- Ensure all correspondence received by members and LPPA Casework teams are accurate and of a high standard
- Develop a high-performing team, ensuring knowledge is shared and team members are up-skilled as necessary
- Ensure SLAs are met, and where possible, exceeded
- Take ownership for process improvements with the aim of streamlining and standardising how work is performed
- Collaborate across teams to support colleagues with resource and assistance to ensure the wider operation is successful
- Liaise with members and external organisations (such as employers) to ensure great service is delivered and relationships are maintained
- Undertake key projects from time to time as appropriate and in line with the provision of a pension payroll administration service
What we need from you:
- Significant experience in a supervisory payroll processing role is essential
- Previous pensions payroll knowledge/experience is desirable but not essential
- Experience of performance management with the ability to interpret statistics and results to drive improvement & demonstrated experience in training and developing staff against skills gaps and SLA
- Proven ability to work effectively on own initiative promoting positive behaviour and attitudes
- Demonstrable ability to plan workloads, ensuring deadlines are met
- Capable of acquiring good working knowledge of legislation, regulation, systems and processes
- Good eye for detail and accuracy in validating and checking payments to be processed
- Ability to use Excel and Word to a good standard
- Strong communication skills
Process improvements/change would be a nice to have as we have a lot of continued development following a change in systems.
