Assistant Pension Operations Team Manager

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Salary Description:
£45000 - £57000 per annum
Location Description:
London, hybrid working 1-2 days in the office per week
Job Role:
Pensions Administration Manager, Pensions Administrator
Employment Type:
Full-time
Contract Type:
Permanent
Application Deadline:
Unspecified
Posted:
24th April 2025
Recruiter:
Sammons Pensions
Job Ref:
V-81044

Help to support the Head of Pensions with the management of pensions operations. Ensure that all pensions operations, dissatisfactions, and complaints are dealt with efficiently to support in leading and managing the team to ensure member, employer and stakeholder queries are dealt with efficiently.   


Hybrid - 1 or 2 days in London office

About the role 
  • Support the Head of Pensions with any project tasks, actions and documents and ensure these are managed effectively.  
  • Lead on developing and training the in-house pensions operations team to enable them to respond to queries efficiently and to the required high standard and ensure they are technical informed.  
  • You will have some technical knowledge of the Public sector pensions (ideally LGPS and TPS), HMRC legislation.    
  • Help the Head of Pensions the relationship management of the third-party administrator. 
  • You will have some supervisory skills and experience and the ability to engage and inspire members of your team, be well organised, adept at managing a workload to multiple deadlines, with the ability to instinctively lead in coordinate a diverse range of activities and implementing solutions.   

About you 
  • Experience of working in pensions for a minimum of 3 years.   
  • Experience of managing a small team independently and managing the performance management process.   
  • Experience in identifying and implementing changes to processes and practices  
  • LGPS and TPS pension administration experience                                                                                     
  • To be experienced and skilled at responding to complaints and levels of dissatisfaction.   
  • Proven ability as a strong and effective communicator at all levels, both verbally and in written form, independently.   
  • Builds and maintains working relationships with key stakeholders at all levels.   
  • The ability to work collaboratively with the in-house pension team, Head of Pensions, and stakeholders.    
  • Proactive management of pension team workloads be organised to ensure that work is processed efficiently and effectively, and to prioritise accordingly with minimal supervision to tight deadlines.   
  • Proven experience of implementing supporting on key projects in a fast-paced environment.   
  • Good understanding of DB pensions.   
  • Confident IT skills in using Microsoft Office applications, particularly Word, Excel. As well as to have some working knowledge of pension administration software.     

Please quote reference 81044.   If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here [1] for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk [2] for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies. Links: ------ [1] https://sammons.co.uk/recommend-a-friend/ [2] http://www.sammons.co.uk/
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