Pensions Member Services Manager

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Salary Description:
Competitive
Location Description:
Wiltshire, hybrid working c.2 days a week office based
Job Role:
Pensions Administration Manager
Employment Type:
Full-time
Contract Type:
Permanent
Application Deadline:
Unspecified
Posted:
26th February 2025
Recruiter:
Sammons Pensions
Job Ref:
V-80467-1

Niche role for a large pension fund to manage a team and provide a high-quality service to members,  develop the service and ensure excellent delivery. 


About the role 
  • Full management of team workflow management, ensuring service delivery target are met 
  • Staff appraisals, training and development, technical guidance 
  • Act as the escalation point for complex benefits and resolve them 
  • Provide one-to-one assistance to individual scheme members 
  • Identify service improvements and implement changes 
  • Assist in the preparation of the pension team business plan 
  • Manage the quality of the work being produced by the Member Services team 

About you 
  • Background in Pensions Admin, either LGPS or DB 
  • Experience of workflow management, managing a team. 
  • Experience on reviewing and implementing changes to systems     

Please quote reference 80467. If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here [1] for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk [2] for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies. Links: ------ [1] https://sammons.co.uk/recommend-a-friend/ [2] http://www.sammons.co.uk/
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