Deputise for the Member Services Manager in the day to day running of the Member Services team. Be the first point of contact for day to day queries from the team.
Lead a portfolio of clients ensuring the delivery of member services in line with or exceeding contractual and service expectations. Line management responsibilities, which may include objective-setting, training and 1:1 reviews.
About the role
- Manage members of the team as required. Support, motivate and encourage members of the team as necessary
- Allocate and check Pensions Associates’ work for accuracy and ensure deadlines are met
- Ensure accuracy of written and verbal communication
- Provide technical assistance to the team for complex pension’s administration tasks and provide overflow checking support
- Process all aspects of the member service and provide members with information, correspondence and support as requested, accurately and to agreed deadlines Demonstrate a good understanding of DB and DC administration, including practical experience of benefit calculations, contracting-out and the Pension Freedoms
- Knowledge of policies and the process of ISO 27001, where they can be accessed and followed
- Ensure accountability for the ISMS and is compliant with, aware of relevant risk and controls that are in place
- Production of stewardship reports within the required timescales, and other information as required by the Client Relationship Management team
- Ensure processes and documentation are kept up to date
- Challenge procedures to identify process improvements and efficiencies
- Participation in new business exercises, representing the Company to external prospects and clients as required
About you
Essential
- Computer literate. Experienced in the use of MS Office
- Extensive DB/DC experience
- Ability to complete manual calculations accurately
- Strong team player
- Ability to review the work of others to ensure accuracy
- Knowledge and understanding of current pension legislation and an appreciation of upcoming changes
Personal Qualities
- Well organised and has a flexible attitude a flexible attitude to accommodate change
- Excellent verbal and written communication skills
- Prior line management experience
- Confident decision-maker who understands the impact of decisions made
Please quote reference 93163
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here [1] for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk [2] for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies. Links: ------ [1] https://sammons.co.uk/recommend-a-friend/ [2] http://www.sammons.co.uk/
