Senior Pensions Administrator
Do you have strong attention to detail and commitment to provide ongoing quality?
Do you prioritise customer satisfaction to achieve service level agreements?
This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to 50% of your working week from home
What the day will look like
- Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
- Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
- Producing and analysing reports as required for internal and external clients and requirements.
- Identifying issues with processes handled in teams and driving a process to find and implement solutions.
- Implementing changes to tools and documentation needed to support effective service delivery.
- Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
- Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
- Sharing best practice with colleagues through process and tool training.
- Taking part in both internal and external audits.
- Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
- Coordinating and participating in projects that will impact the work of teams and domains.
- Achieving team and individual targets (KPIs, SLAs, quality targets.
How this opportunity is different
Every day, our colleagues make a difference to people’s lives, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do.
As part of our diverse and established team, you’ll bring valuable skills and expertise to Aon, including previous experience in an operations environment, and a positive can-do attitude to engage and manage your team. At Aon, you will be able to enhance your current skills, while continuing to learn new ones as full training & support is provided. Knowledge of pensions is an advantage, but not essential to be successful.
Having the opportunity to work virtually and in an office environment, ensures you are supported during your Aon induction through direct interaction with colleagues, trainers, and your manager, while still having the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Birmingham to ensure you are not isolated, and benefit from the supporting network that is Aon United. We work smartly in a hybrid environment, requiring you to be in the office more than 1 day per week which supports your on-going development and training needs.
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
Skills and experience that will lead to success
- Team player, who can work to tight deadlines.
- Strong communication skills, both verbal and written.
- Strong attention to detail and commitment to provide ongoing quality.
- Effective problem solving and analytical skills, including identifying solutions and making recommendations
- Ability to effectively plan, prioritise and execute tasks. Including, the ability to adapt to shifting priorities, d
