Pension Operations Analyst

Salary Description:
£35000 - £50000 per annum + excellent benefits
Location Description:
London, hybrid working
Job Role:
Pensions Administrator, Pensions Technician
Employment Type:
Contract Type:
Application Deadline:
27th June 2024
Sammons Pensions
Job Ref:

Our client is currently recruiting for a Pension Operations Analyst to join its Customer Operations department. The purpose of the role entails:
•    The role requires the ability to effectively collaborate with Risk / Transitions / Finance to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate.
•    To apply knowledge and insights concerning the Customer Operations function and how this impacts our policyholders.


About the role

  •  Supporting the Outsourced Administration Manager to maintain oversight of Outsourced Administration Teams and ensure Policyholders always receive exceptional customer service, ensuring they are hitting their KPI’s and other commitments.
  • •    Conducts thorough analysis of quality assurance checking of work carried out by the outsource administration teams, including file reviews, call handling, key processes, pension increases, new process checking and complaint reviews. Identifying trends, training opportunities and process improvements
    •    Responsible for reviewing funding calculations including working with internal actuaries to solve queries
    •    Collaborates with outsource administrators on complex calculations and answers complex queries
    •    Produces inputs into MI and reports for Senior Management
    •    Helps to identify and implement process improvements/efficiencies in administration model
    •    Undertakes ad-hoc project work as required, managing work streams and making sure timescales are met
    •    Attends and participates in client meetings with our Outsourced Administrators

About you

    •    Experience working in defined benefit pensions administration
    •    Experience of delivering excellent customer service when dealing with external and internal stakeholders

    •    Strong organisational skills and communication skills
    •    Ability to persuade and influence both directly and indirectly
    •    Ability to organize work to meet deadlines
    •    Ability to work within defined procedures as recommended by functional teams
    •    Effective collaboration with key stakeholders
    •   Familiar with complex pension calculations


Please quote reference 81281.

 If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here [1] for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website [2] for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies. Links: ------ [1] [2]

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