Pensions Administrator

Salary Description:
£27, 500 + excellent benefits
Location Description:
Southwark, London
Job Role:
Pensions Administrator
Employment Type:
Contract Type:
Application Deadline:
Friday 5 July 2024 @ 23:59
24th June 2024
Transport for London
Job Ref:

Pensions Administrator

Ref: 046149


Position Type - Full Time

Salary -Band 1 - £27,500 + excellent benefits

Location – Southwark London

Contract Type –TfL, permanent

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Overview of the role

This role is responsible for providing support for the administration of TfL sponsored arrangements. The TfL Pension Fund provides excellent benefits to our members and their dependents. Our Pensions & Reward Team provides support for the administration of the fund arrangements, providing services to approximately 86,000 current and former employees.

Do you have recent experience of working with final salary pension schemes? We have two opportunities for experienced Pensions professionals to join our dedicated team. You will assist us with working on defined benefits administration (including pensioner payroll).

This is an excellent opportunity for you to work with our Award-winning Team, making good use of your “final salary” expertise, with a possibility of the role being extended or made permanent.

Key accountabilities

  • You will carry out the calculation of benefits for members.
  • Checking and authorising the calculations of benefits completed by other team members.
  • You will ensure data held for members is accurate and current and that all documents are regularly and accurately filed.
  • Using available technology effectively to access relevant pensions content you will resolve customer issues.
  • Delivering an administrative service that supports employees and members of TfL sponsored arrangements.
  • Raising repeated problems or blocks to customer service.
  • Continuously seek to identify ways to improve, challenging current practice and suggesting a better way.

Skills, Knowledge and experience


  • The ability to consistently apply pensions policies and procedures (Essential).
  • Good attention to detail (Essential).
  • Able to efficiently handle a high workload (Essential).
  • Good Customer Service skills (Essential).
  • Meticulous entry and maintenance of data (Highly desirable).
  • High standards of written and verbal communication (Highly desirable).


  • Knowledge of the principles and practice of final salary pension administration (Essential).
  • Knowledge of the legal and tax law regarding Pensions (Essential).
  • Pensions Fund Administration Agreement knowledge (Desirable).
  • Knowledge of Trust Deed and Rules (Desirable).
  • Stays ahead of external developments and standard methodology in Pensions (Desirable).
  • Knowledge of the legal and tax law regarding finance (Desirable).


  • Experience of the full administrative process of working with final salary pensions schemes (Essential).
  • Experience of working to effectively meet deadlines, service level agreements and key performance indicators (Highly desirable).

How to apply

Please submit an up-to-date copy of your CV.  In addition to your CV please provide a brief covering letter setting out why you are applying.

Please consider your motivation for the role and the skills, knowledge and experience in the advert in your application. PDF format preferred in Arial font 12 and do not include any photographs or images.

The closing date for applications is Friday 5 July 2024 @ 23:59

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.


In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.

Rewards vary according to the business area but mostly include:

  • Final salary pension scheme.
  • Free travel for you on the TfL network.
  • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket.
  • 30 days annual leave plus public and bank holidays.
  • TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
  • Private healthcare discounted scheme (optional).
  • Tax-efficient cycle-to-work programme.
  • Retail, health, leisure and travel offers.
  • Discounted Eurostar travel.

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings