Senior Pensions Administrator - PPF

Salary Description:
Highly Competitive salary and benefits package
Location Description:
South Birmingham
Job Role:
Pensions Administrator
Employment Type:
Full-time
Contract Type:
Permanent
Application Deadline:
Unspecified
Posted:
7th May 2024
Recruiter:
Susan Ford Recruitment
Job Ref:
SF 240410

Our client, a leading independent provider of pensions services, have a superb opportunity for an experienced pensions administrator to join their PPF team as a senior pensions administrator.

You will be supporting the PPF administration team in a senior capacity providing specialist administration and defined benefits pension services to pension scheme trustees, the Pension Protection Fund and other third parties.

 Main responsibilities:

  • To be main point of contact for allocated PPF clients and responsible for ensuring that the day-to-day administration services are provided to a high standard
  • Provide constructive feedback for others in order to improve their understanding and knowledge. Help support development with coaching and training.
  • Support effective team working and encourage the team to look for efficiencies
  • Check the work of other team members
  • Ensure that complaints or concerns are dealt with correctly and raised with the appropriate parties
  • Build strong effective client and team relationships including PPF, Trustees and Consultants
  • To attend PPF, Trustee meetings and other meetings as required
  • Actively keep the PPF Consultants responsible for each client informed of relevant matters arising and developments affecting their clients, particularly any actual/potential problems (and also the PPF Managers and PPF Director).
  • Help manage projects to ensure all service level agreements and Key Performance Indicators (KPIs) are met for PPF clients
  • Work with the Team Leaders and Managers to ensure the workflow system is kept up to date
  • Work with the Team Leaders and Managers to ensure daily target dates and prioritise team workloads to ensure agreed service levels are met
  • Ensure that all clients are billed within the time limits agreed with the PPF Managers, PPF Consultants and PPF Director.
  • Assist with the drafting and reviewing of the team’s PPF project plans and budgets
  • To ensure all standard documents for PPF clients are used and reviewed regularly
  • Have a working knowledge of GMP and be willing to help the GMPe team as required
  • Any other reasonable task as advised from time to time

 Technical Knowledge and Professional Qualifications                                              

  • Provide excellent customer service to clients and build strong client relationships
  • Excellent communication skills both verbal and written
  • Experience of supervising and mentoring staff
  • Good understanding of current pensions legislation
  • Ability to work on own as well as a member of a team
  • Able to delegate work in a fair and considered way
  • Analytically and numerically able to analyse, evaluate and interpret data
  • To have good time management skills, to be task orientated and organised with the ability to multi-task and to work under pressure.
  • To remain calm and collect in times of crisis (both real and perceived)
  • To use initiative and be a good problem solver with ability to generate practical solutions

Successful candidates for this role will have at least 3 years defined benefit pension scheme experience with some working knowledge of PPF processes together with the following:

  • Educated to A level standard or equivalent
  • Experience carrying out a similar role with a Third-Party Administrators or In-house occupational pension scheme
  • Studying towards or completion of CPC exams and Advanced Diploma in Retirement Provision (APMI)
  • Previous or some working knowledge of PPF processes an advantage but not necessary (full training will be provided)

Candidates can expect a highly competitive salary and benefits package.  If you feel you have the skills and experience our client is looking for, please contact us today on 0121- 684 1555 quoting the above role and reference number to discuss the role and client company in greater detail.  Alternatively, please send your CV to susan.ford@sfrecruitment.co.uk, quoting the above reference and indicating your salary expectations.    

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