Our client, a leading independent provider of pensions services, have a superb opportunity for an experienced pensions administrator to join their PPF team as a senior pensions administrator.
You will be supporting the PPF administration team in a senior capacity providing specialist administration and defined benefits pension services to pension scheme trustees, the Pension Protection Fund and other third parties.
Main responsibilities:
- To be main point of contact for allocated PPF clients and responsible for ensuring that the day-to-day administration services are provided to a high standard
- Provide constructive feedback for others in order to improve their understanding and knowledge. Help support development with coaching and training.
- Support effective team working and encourage the team to look for efficiencies
- Check the work of other team members
- Ensure that complaints or concerns are dealt with correctly and raised with the appropriate parties
- Build strong effective client and team relationships including PPF, Trustees and Consultants
- To attend PPF, Trustee meetings and other meetings as required
- Actively keep the PPF Consultants responsible for each client informed of relevant matters arising and developments affecting their clients, particularly any actual/potential problems (and also the PPF Managers and PPF Director).
- Help manage projects to ensure all service level agreements and Key Performance Indicators (KPIs) are met for PPF clients
- Work with the Team Leaders and Managers to ensure the workflow system is kept up to date
- Work with the Team Leaders and Managers to ensure daily target dates and prioritise team workloads to ensure agreed service levels are met
- Ensure that all clients are billed within the time limits agreed with the PPF Managers, PPF Consultants and PPF Director.
- Assist with the drafting and reviewing of the team’s PPF project plans and budgets
- To ensure all standard documents for PPF clients are used and reviewed regularly
- Have a working knowledge of GMP and be willing to help the GMPe team as required
- Any other reasonable task as advised from time to time
Technical Knowledge and Professional Qualifications
- Provide excellent customer service to clients and build strong client relationships
- Excellent communication skills both verbal and written
- Experience of supervising and mentoring staff
- Good understanding of current pensions legislation
- Ability to work on own as well as a member of a team
- Able to delegate work in a fair and considered way
- Analytically and numerically able to analyse, evaluate and interpret data
- To have good time management skills, to be task orientated and organised with the ability to multi-task and to work under pressure.
- To remain calm and collect in times of crisis (both real and perceived)
- To use initiative and be a good problem solver with ability to generate practical solutions
Successful candidates for this role will have at least 3 years defined benefit pension scheme experience with some working knowledge of PPF processes together with the following:
- Educated to A level standard or equivalent
- Experience carrying out a similar role with a Third-Party Administrators or In-house occupational pension scheme
- Studying towards or completion of CPC exams and Advanced Diploma in Retirement Provision (APMI)
- Previous or some working knowledge of PPF processes an advantage but not necessary (full training will be provided)
Candidates can expect a highly competitive salary and benefits package. If you feel you have the skills and experience our client is looking for, please contact us today on 0121- 684 1555 quoting the above role and reference number to discuss the role and client company in greater detail. Alternatively, please send your CV to susan.ford@sfrecruitment.co.uk, quoting the above reference and indicating your salary expectations.
