Team Leader - Pensions Systems

Salary Description:
Competitive + Benefits
Location Description:
Amersham, Guildford or London
Job Role:
Pensions Administrator, Pensions Consultant, Pension Payroll Officer, Pension System / Software
Employment Type:
Contract Type:
Application Deadline:
17th November 2023
Barnett Waddingham
Job Ref:

Penstream is Barnett Waddingham's in-house application covering all aspects of pension administration. This includes day-to-day administration, pensioner payroll, and pension scheme accounting. Its features include: Member self-service and Client documentation access, record keeping, integrated benefit calculations, reporting and straight-through processing of investment instructions. 

Penstream is fully integrated with our work management system, known as Taskstream, and our electronic document management system. Penstream is used to generate scheme and member communications utilising system and calculation data. Communications can be issued as printed documents and/or published via Barnett Waddingham's online services (Member self-service or Client documentation access)

I have a great opportunity for an experienced Team Leader to support the team to meet the needs of Pension Administration and other Business Areas. This role can be based from our Guildford or Amersham offices. (Hybrid working) 


  • Takes overall responsibility for the team’s workload and monitors the team's performance against deadlines
  • Takes responsibility for resource planning, ensures sufficient resource is available to complete the team’s deadlines and communicates any resource concerns to the Operations Manager
  • Performs peer review of standard and complex work
  • Recommends opportunities for the delivery of training relating to the pension systems
  • Uses the MI available, working with the Operations Manager, to ensure that team members are performing effectively, identifies development needs and provides coaching and training
  • Undertakes formal Personal Development Reviews in addition to 1-2-1 meetings
  • Has an input into the recruitment process and conducts interview
  • Monitors team productivity and quality using the work management system and provides regular feedback to team members
  • Actively manages the team to adhere to specific targets and respond to the need for a rapid turnaround of work
  • Ensures that any client concerns or complaints are processed correctly and raised with the appropriate Partner/Operations Manager and Governance immediatly


  • A minimum of GCSE Grade "5" or "C" in Mathematics and English
  • An in-depth knowledge and high level of experience of pension and payroll administration (DB/DC/CARE/Cash balance, and Hybrid arrangements)
  • Demonstrate an awareness of UK pension legislation, current/historic issues, and their application to administration, inclusive of PPF specific requirements
  • A knowledge of Microsoft Office (Outlook, Word, and in particular, Excel) to an advanced level
  • Hold, or studying towards, a professional qualification (for example Certificate in Pensions Calculations, Advanced Diploma in Retirement Provision) is desirable 
  • Hold a qualification in project management (PRINCE2 : Foundation or Practitioner) is desirable

Benefits Summary

  • Competitive discretionary annual bonus
  • Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading
  • A generous pension scheme where we contribute 8% of your salary from day one of your employment
  • Employee Assistance Programme to support you and your family through any concerns or challenges you may experience
  • A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies

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