We are excited about the future at Spence & Partners. The industry in which we operate offers a dynamic and challenging environment and our excellent reputation is contributing to the growth of our business from an expanding portfolio of clients. We have aspirations to extend that client base, and deliver truly integrated solutions, through the use of our highly innovative software platform, Mantle, across our work.
Spence was established in 2000, and is a wholly owned subsidiary of 3173 Limited, a privately owned company. that includes Dalriada Trustees Limited (Dalriada) a leading independent trustee. As such, joining us as a Pensions Administrator will open up opportunities for you to use your experience to add value across the group.
Our unique award-winning approach to the provision of services has resulted in rapid growth over the last few years with us now employing over 200 members of staff across seven offices in Belfast, Birmingham, Bristol, Glasgow, Leeds, London and Manchester.
We do not pigeonhole colleagues and aim to provide challenging and interesting work which will allow our staff to build rewarding careers.
About You
We are hiring a Pensions Administrator who wants the opportunity to carve out a successful role within an award-winning and growing organisation.
We are looking for candidates who are ambitious and enjoy working with people. You should thrive on solving complex problems and be interested in the financial services/pensions industry and areas affecting it. You will be well organised and proactive, calm under pressure and can communicate effectively (written and verbal).
You will enjoy working in a challenging environment in which you can develop both personally and professionally. You will be a conscientious individual with exceptional attention to detail, with a passion for delivering a quality product to our customers. You will have the ability to build strong relationships internally and externally and work to demanding deadlines and targets.
Responsibilities & Criteria
You will build a portfolio of clients to which you will manage all the transactions needed for their pension schemes, ensuring they are completed to the highest standards, within the service levels. You will become a key contact to pension members answering queries over the phone and via written communication. You will become effective at providing clear and accurate information to members and beneficiaries.
Key Criteria
- Broad pension's technical knowledge, with at least one years' experience working in a Defined Benefit pension administration environment and with a detailed understanding of defined benefit pensions schemes and UK pensions legislation, regulation and codes of practice.
- Knowledge of computerised systems e.g. Microsoft Office/ Windows applications.
- Excellent communication skills both written and oral with the ability to articulate and communicate current and relevant issues to scheme members; pension trustees; and other relevant third parties.
- Experience of working pro actively and using own initiative to complete tasks.
- The ability to perform in a fast-moving environment providing excellent service to clients and third parties with a desire to succeed at accomplishing challenging objectives.
Desirable Criteria
- Knowledge of and experience with GMP Reconciliation / Equalisation calculations
- Knowledge of The Pensions Regulator (tPR) guidance
- Practical experience of the Pension Protection Fund (PPF)
Behavioural Competencies for the role
- Inspiring Leadership, Strategic Thinking, Impacting & Influencing, Client Engagement, Collaborative Working, Problem Solving, Planned Approach, Professional Approach
- Further information is provided outlining the indicators for each behavioural competency.
Applying with a disability or long-term health condition?
As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. As part of this commitment we guarantee to automatically interview anyone with a disability who meets the minimum criteria.
If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call 028 9041 2000 and ask to speak to a member of the People & Culture team.
