Our client a leading global consultancy practice have a superb opportunity to join their respected pensions operations team as a Pensions Project and Solutions Team Manager. You will be responsible for the people management of, and the overall service delivered by, a team of colleagues working in Pensions Administration Projects and Solutions.
If you are an experienced team leader or have previous experience within a senior administration team leadership role and are looking for a more project focused role, this opportunity could be ideal for you.
On a day to day basis your role will encompass the following key expectations:
- Owns and drives performance management activities in the team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines
- Holds regular 121s with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback
- Leads the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact.
- Develops and manages team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need
- Manages the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team.
- Motivates and engages colleagues by understanding their individual motivations and managing them in line with available resources.
- Organizes and monitors current activity so that the team meet Service Level Agreements (SLAs) and follow the agreed processes
- Coordinates the team’s workload ensuring both business as usual and/or projects are delivered to required deadlines and level of quality
- Analyses data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity
- Accountable for overall team quality control, management of risks and escalations, audit and governance
- Drives and promotes the management and sharing of knowledge in the team of all client processes, tools and systems: ensuring documentation is correct, up to date and in line with any statutory or legislative changes
- Ensures updates and changes to processes are consulted with relevant stakeholders and the agreed change management processes are followed by colleagues
- Responsible for pro-actively managing relationships between the team and Key Stakeholders: these can include Clients, Client Managers, other Teams and 3rd party providers.
- Communicates effectively in both written and verbal forms. Owns company messages and adapts style to ensure key messages are delivered and understood by colleagues.
- Manages the financial performance of the team in relation to headcount and ad hoc spend, ensuring that holidays, expenses and overtime is managed and all relevant time is charged correctly
- Manages Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and kept up to date
- Uses talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth and there is no Single Point of Failures in the team.
Candidates will ideally have the following skills and experience:
• Proven track record of People Management of a team of colleagues.
• Proven track record in delivering results to an external client base through the effective management of a team.
• Proven pensions administration experience to a senior level with a thorough technical knowledge of all aspects of pension scheme administration.
• Effective problem solving and analytical skills to anticipate future needs/issues, including leading on identifying solutions and making recommendations.
• A very capable communicator, confident to express your own views and demonstrate excellent interpersonal skills that build long term relationships and trust.
• An ability to positively influence the behaviours and decisions of others.
• Excellent IT skills with intermediate + knowledge of Microsoft Excel
• High level of self- motivation and proactivity
• An effective communicator, confident to express your own views and demonstrate excellent interpersonal skills that build long term relationships and trust
This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through a flexible benefits structure, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.
If you are interested in finding out more about the company and the role, please contact us on 0121 684 1555 quoting the above reference or alternatively send your CV to email@example.com quoting the reference number above indicating your salary expectations.