Perform DC pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events.
To promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone.
Provide timely feedback to peers.
Respond to errors and ensure complaints are handled effectively.
Be a champion of change and provide opinions if you have an idea to create more efficiencies.
Act as a leader and peer review your colleagues work and guide them along the way.
Completion of scheme event processing in line with timescales agreed with the clients at the required level of quality, in particular to include the following.
o Unit reconciliations and correction of errors
o Investment of DC contributions with investment managers
o Performing individual member switches
o Applying lifestyling process across a scheme
o Undertaking profit and loss calculations in case of any delay with processes
As this role will be dealing with pension calculations, it’s important that you consider the following before submitting your application:
DC Pension experience.
Have the ability to work safely from home.
Ideally experience with using Profund (or a version of).
GSCE completion in mathematics and English (grade C and above).
Knowledge and willingness to learn about different schemes