Senior Pensions Administrator
We’re hiring!
Would you like to be part of a global company?
Do you have strong attention to detail and commitment to provide ongoing quality?
Do you prioritise customer satisfaction to achieve service level agreements?
Are you looking for a role that offers you a career path and ongoing development?
If this is you, then come and join us at our stunning new offices in Birmingham.
This is a hybrid role where you will have the flexibility to work 50% of your working week from home and 50% of your working week in the Birmingham office, giving you the opportunity to connect and work with your colleagues.
What the day will look like
- Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
- Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
- Producing and analysing reports as required for internal and external clients and requirements.
- Identifying issues with processes handled in teams and driving a process to find and implement solutions.
- Implementing changes to tools and documentation needed to support effective service delivery.
- Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
- Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
- Sharing best practice with colleagues through process and tool training.
- Taking part in both internal and external audits.
- Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
- Coordinating and participating in projects that will impact the work of teams and domains.
What we are looking for:
- Pensions administration experience
- Team player, who can work to deadlines.
- Good communication skills, both verbal and written.
- Attention to detail and commitment to provide ongoing quality.
- Understanding of Word and Excel.
We offer training and development, which includes support for professional exams. Additionally, as part of a growing worldwide organisation there are numerous opportunities to develop your career.
What’s in it for you
- Discretionary bonus
- Pension and life assurance scheme
- Private medical care
- Cycle to work scheme.
- Virtual GP and employee assistance programme.
- Workplace savings scheme
- Free membership to onsite gym and on site café.
- Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
