Senior Pension Administrator

Salary Description:
£26, 500 up to £34, 500
Location Description:
Victoria (London)
Job Role:
Pensions Administration Manager, Pensions Administrator, Other
Employment Type:
Contract Type:
Application Deadline:
21st October 2021
23rd September 2021
John Lewis Partnership
Job Ref:

Join John Lewis or Waitrose today

If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.

That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.

Job Summary:

Job Description:

What’s the role about?

We're recruiting for a Senior Pension Administrator to join our Pensions team supporting with all aspects of the administration of the Pension Scheme. You will be involved in checking day to day administration work and carrying out complex member cases. Answering queries from Members, ex Members and relevant stakeholders, you will demonstrate excellent customer focus and outstanding communication skills. Part of the role will require you to support the Team Leaders in delivering Service Level Agreements and key metrics, so the ability to work well as part of a team is essential.

What will you be doing as a Senior Pension Administrator?

Providing senior level input to processing day to day administration, you will be highly motivated and proactive in your role, with the ability to work under pressure to meet strict deadlines. You will make sure that all queries are dealt with promptly, efficiently and in a professional manner, whilst also ensuring compliance with policies and process. Reviewing casework accurately, you will identify complex cases as required for additional input and review from the Team Leader.

What you'll have ?

  • Relevant pension experience working on DB or DC pension arrangements
  • Experience of Excel spreadsheets
  • Good technical knowledge of current pension legislation
  • Good PC skills
  • Good communication and interpersonal skills

What else could you bring?

  • GCSE Maths and English (or equivalent)
  • Relevant pension qualification from recognised pension body

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

Pay Range:

£26,500.00 up to £34,500.00 Annual

Scheduled Weekly hours:


Worker Type:

Permanent Partner

Job Level:

Partnership Level 9

Hours of Work:

35 hours per week, Monday to Friday, 09:00-17:30

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging.

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