PMI launches new qualification to help pensions consultants and administrators avoid advice trap

21st March 2016

The Pensions Management Institute (PMI) has today unveiled its Certificate in Pension Scheme Member Guidance. It has been designed by the PMI with the aim of supporting those individuals working in customer facing roles within the pensions and retirement savings industry. 

This Certificate level qualification gives pension consultants and administrators who come into contact with scheme members or pension savers the knowledge to enable them to deal with a variety of different scenarios in a clear, concise and empathetic manner without straying into regulated advice. Completing the programme will mean that individuals are able to explain a full range of pension and retirement savings’ benefits and options covering a wide range of “decision points” eg transfers and pensions in divorce. 

Commenting on the newly unveiled Certificate in Pension Scheme Member Guidance, PMI President Kevin LeGrand said: “The industry has an ongoing issue that is extremely difficult to reconcile – the ability to fully explain and help members and pension savers on their pension and retirement options, while at the same time not straying into the financial advice trap. It is a travesty that people might not be getting the help they need because pension professionals live in fear of making a mistake. Our new Certificate in Pension Scheme Member Guidance will provide a firm basis of knowledge from which pension consultants and administrators can speak with confidence and do their very best to help people achieve the best retirement prospects possible.”

The unique element of the qualification is that the final assessment will be conducted via a short role-play style telephone conversation. All other support is provided through a comprehensive online learning programme. Those who register before 31 May 2016 will form the first cohort, with successful candidates qualified by the end of 2016.

Visit PMI's website

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