Client Relationship Manager - Pension Administration

Salary Description:
Location Description:
Birmingham, West Midlands
Job Role:
Employment Type:
Contract Type:
Application Deadline:
13th November 2020
BranWell Ford Associates
Job Ref:

This leading pensions consultancy has a great opportunity for a Pensions Client Relationship Manager to join their award winning pension administration team. You will be responsible for developing the overall relationship with the client from a pension administrative perspective and maintaining high levels of satisfaction with the service from both the client and members alike.

Key responsibilities will be:
Day to day management of client relationships with trustees, scheme members and corporate clients.
Managing complex pensions queries and pensions consultative advice.
Ensuring the efficient and effective delivery of client work to agreed deadlines to comply with legislative and clients' requirements.
Preparing for and where appropriate participating in trustee meetings.
Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
Managing ad-hoc projects and exercises, e.g. scheme closure, data audit reports, liability reduction exercises.
Monitoring on going procedural developments and implementing changes to procedures where required.
Managing the administration billing process.
Contributing to technical sub-committees (TSC) and technical administration discussions.

Experience and Skills:
To be considered for this role you must possess previous client management experience within scheme administration. This role is likely to appeal to individuals with a minimum of 10 years' experience working within pensions administration business of a third party administrator with a combination of strong technical skills and the ability to manage client relationships at a senior level.

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