Pension Administration Team Leader

Salary Description:
Competitive + Benefits
Location Description:
Job Role:
Pensions Administration Manager, Pensions Administrator, Other
Employment Type:
Contract Type:
Application Deadline:
4th April 2019
Barnett Waddingham
Job Ref:

About us

Barnett Waddingham is a partner-led business which prides itself in providing straightforward and well communicated pensions advice.  This philosophy means that we are dependent on talented and well trained employees who enjoy working in a closely knit and friendly organisation.  Our growth has been significant since our creation in 1989.  We aim to continue this growth by recruiting people who share in Barnett Waddingham’s values.

The Pension Administration Business was established in 1993.  Our core business is the provision of services to trustees of UK occupational pension schemes DB, DC, CARE, cash balance – and we will do this as a stand-alone “admin-only” appointment or in conjunction with services provided by other Barnett Waddingham Practice Areas. 

The Role

The primary focus for a Team Leader will be on Team and Staff Management to support the team to meet the client needs.  It is understood Team Leaders may be required to be involved in some Client Management.

Team Management Duties

  • Monitor the team’s performance against Service Level Agreements, including annual benefit statements and annual accounts
  • Delegate where appropriate while retaining accountability
  • Provide project management support if required
  • Motivate and facilitate effective team working and ensure the team looks for efficiency gains
  • Is responsible for ensuring team members meet quality standards by adhering to policies and procedures
  • Hold regular meetings with all team members to discuss workloads and client issues, etc., including Client Account Managers from outside the team as appropriate

Staff Management

  • Work with the Pension Administration Associate or Partner to ensure that team members are performing effectively, identifying development needs, providing coaching and training where necessary
  • Mentoring – provide constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual.
  • Undertaking annual and mid-year personal development reviews (PDRs) for team members
  • Offer individual team members regular one-to-one  discussions in addition to the PDR process
  • Have an input into the recruitment process and conduct interviews

Client Management

  • Where appropriate manage a portfolio of own clients
  • Support Senior Pension Administrators and Client Account Managers to provide the services and meet deadlines
  • Ensure that any customer concerns or complaints are processed correctly and raised with the appropriate reporting Partner immediately
  • Communicate with clients, their employees and former employees and advisers
  • Undertake a proactive client facing role and attend client and prospect meetings, if required
  • Read, research and understand documentation relating to each scheme, for example, deeds
  • Check work of other team members, promote efficiency and ensure accuracy and compliance with scheme rules, procedures and legislation
  • Support and assist in consultancy project based or committee work, as required
  • Any other reasonable task as advised from  time-to-time
  • Support, Implement and Maintain Information Security procedures and activities in accordance to Barnett Waddingham’s Information Security Policy

Qualifications and Experience

  • Strong DB / final salary pension administration experience
  • Substantial experience operating at Senior Pension Administrator level
  • Strong technical skills
  • Evidence of checking work and supervising a team
  • Ideally you will have a professional pension qualification or will be working towards one
  • As a minimum, GSCE (or equivalent) Grade C / 5 or above in Maths and English

What we offer

  • An award-winning firm
  • A flexible approach to working - we really do believe that our people work better if their work-life balance is right.  Our working week is 36.25 hours and we have 25 days holiday plus bank holidays - with the option to buy or sell a further 5
  • A very competitive discretionary annual bonus
  • A generous pension and competitive benefits programme 

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