Process Team Leader – Regulatory Reporting

Salary Description:
Competitive + Benefits
Location Description:
Job Role:
Pensions Administration Manager
Employment Type:
Contract Type:
Application Deadline:
2nd September 2018
9th August 2018
NOW: Pensions
Job Ref:

Our mission is to give everyone in the UK the possibility of a better retirement.

At NOW: Pensions we pride ourselves on offering a high quality and high performing workplace pension that is simple and straightforward at low cost.

We take pride in putting our customers at the heart of everything we do and our priority is to make sure that our customers and members get the most value for their money.

We want to establish long term relationships by ensuring that our proposition delivers on its promises today and well into the future and to help us do this we are expanding our teams and putting a wider focus on our services and support functions.

Role and Objectives

As Process Team Leader – Regulatory Reporting, you will be expected to work well in a team environment to attain high levels of productivity. Duties will include (but are not limited to):

  • Providing timely and accurate advice on all aspects of Pensions legislation, regulation and statute to the Operation Management and Servicing teams
  • Providing technical advice and query resolution service to the teams, and identifying common trends for training and continual process improvement
  • Manage, support and develop a team of Technical Support Administrators, ensuring work items are completed in line with agreed targets
  • Own the forward radar of all changes to legislation, regulation and statute that require Operations involvement
  • Check end to end processes for compliance and drive action through the management team across processes where they are deficient
  • Escalate areas of non-compliance to Senior Management with risk assessed proposals
  • End to end process oversight, collaborating cross teams to ensure compliance today and moving forward
  • Maintain a risk register itemising Pension compliance concerns and work with management teams to resolve
  • Forge and run an effective day to day working relationship with the Regulator
  • Be the check and balance across all Regulatory reporting prior to submission, maintaining and updating a log of submissions required and provided and ensuring any deficiencies in reporting are addressed
  • Own the timetable of regulatory reporting and ensure Management deliver against it
  • Keeping up to date with all technical and legislative changes and sharing with wider team
  • Taking responsibility for using and promoting best practice
  • Providing training, advice and pensions expertise to other areas of the business in support of DC Pensions and Auto Enrolment
  • Providing a key point of control and collaboration between other NOW: Pensions functions
  • Ensuring NOW: Pensions fulfils its obligations and is compliant to the GDPR, The Pensions Regulator and Financial Conduct Authority regulations

Business Impact

You will be required to follow the best practice standards set by your manager to ensure that you and the teams you support are able to continuously meet our customers’ and clients’ expectations.


You will be responsible for ensuring that our services and support teams have the right guidance and support to be able to compliantly and efficiently carry out their own roles. You will also be responsible for mentoring junior members of staff in your team, and for ensuring that the work carried out by you and the team meets or exceeds the required level to be compliant with the regulatory guidelines as set out by the Pensions Regulator.

Communication and Relationships

You will be required to liaise with your peers, department heads and other internal members of staff on training, guidance and support so the ability to communicate clearly and build relationships is key in this role.

Skills and Experience


  • Minimum of at least two years’ experience working as an operations pension manager, for a life and pensions OR DC provider Diploma in Pensions Administration, OR Diploma in Certificate in Pensions Automatic Enrolment, OR CII Financial Planning Certificate FP2, OR CII CF1 Pensions
  • Knowledge of Automatic Enrolment and Master Trusts
  • Exceptional problem-solving skills
  • Willingness and ability to take ownership of issues
  • Strong attention to detail
  • Strong analytical skills
  • Excellent communication skills, both written and oral
  • Highly organised and able to objectively prioritise own and others work
  • Familiar with pension administration systems
  • Ability to be self-directed and productive without supervision


  • Member of the Pensions Management Institute or fully CII qualified
  • Contribution and investment processing
  • Financial and payroll reconciliations
  • Familiar with payroll and pension scheme reporting and control requirements
  • Data analysis and process analysis skills
  • Has worked for a third-party administrator or employee benefits consultancy on large/multiple schemes


  • Competitive Basic Salary
  • Discretionary Bonus Scheme
  • 25 days Annual Leave, increasing to 30 days after two years of employment (plus the eight Bank Holidays in England and Wales)
  • An additional day off for your birthday in your first two years of employment
  • Contributory Pension
  • Private Healthcare
  • Employee Assistance Programme
  • Travel Ticket Loans
*please be aware that some benefits are dependent on length of service and successful completion of a six month probationary period.

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