As Service Delivery Manager you will plan, lead and review the work on the Operation Teams responsible for delivering a full administration service on a large DB pension scheme.
The Pensions Operations Teams based in Kingston deliver administration services to a number of external partners under commercial agreements and as the Service Delivery Manager you will be responsible for ensuring that the operational teams deliver services set out in the partnership agreements within agreed cost envelopes.
It is important to us that we meet and strive to exceed where possible the expectations of our customers. We are therefore looking for someone with excellent communication skills and the ability to work and build strong working relationships with stakeholders whilst contributing to continuous evolution in quality and scope of services provided.
Working closely and proactively with your counterpart in Kingston/Lewes you will need to ensure that the administration service delivered is consistent, efficient and cost effective between the two sites and both sites operate using a single integrated set of workflow processes.
Although this role involves working as part of a well-supported team you will be given the tools to work independently and flexibly as the business needs to allow you to deliver work to a high standard.
You will also have the opportunity to represent Pension Services at Local Pension Boards and Committees as well as regional and national groups and promote the benefits of operating in a partnership environment.
We are looking for someone who is comfortable leading by example in modelling and embedding the organisation’s values and behaviours to help build a sustainable, highly effective organisation and to develop our reputation as a successful Pensions service delivering value to our customers and residents.
Please quote reference 1374052 . This is just one of the many roles that we are working on, all of which are on our website www.sammonspensions.co.uk . We are committed to supporting and promoting diversity in the workplace. Any salary advertised is for search purposes only. If you have not heard from us within 7 days, you have not been successful on this occasion.