Pensions Project Associate

Salary Description:
Competitive Salary + Benefits
Location Description:
London Or Reigate
Job Role:
Pension Manager / Director, Other
Employment Type:
Contract Type:
29th August 2017
Willis Towers Watson
Job Ref:

The highlights of the role include working across a diverse range of pensions data rectification and administration solutions, with a broad range of different people across a busy diverse team and external organisations, having a defined career path and wide opportunities at this large FTSE100 employer.

The Role:

  • Provide day-to-day project management working closely with your client, workstream leads, subject matter experts, third parties and the project office team (project support), delivering large or complex pensions rectification and administration projects as required, and deliver against a revenue/sales target to be agreed with you on a yearly basis
  • Achieve project delivery deadlines within scope and budget. Ensure client sign off of fees and scope has been secured as the work commences. Apply good commercial skills to scoping activities. Support and drive WTW's Professional Excellence (PE) protocols
  • Drive high quality client project delivery
  • Support the delivery of a continuous improvement programme taking output from PE audit, project-specific lessons learned and development of generic planning and wider project tools to drive operational efficiency and effectiveness
  • Ensure standard templates and project materials, such as template client reports, project highlight reports, risk logs, action plans, project plans are created and used consistently by all members of the delivery team to drive efficient and high quality project delivery
  • Ensure each deliverable is produced efficiently and adds value to the project
  • Act as a point of contact for data workstreams, working closely with each member of the delivery team, and other parts of WTW's business as necessary, to respond to data/admin project management queries and proposals
  • Help others grow wider skills (including planning and organising, issue resolution and stakeholder management)
  • Provide "firefighting" support and direction to ensure projects which have gone off course to get back on track and under control
  • Carry out continual project reviews and ensure thorough tranche reviews are carried out at appropriate project milestones
  • Support resourcing allocation and work flow management across the delivery teams and the project office for all live and pipeline projects
  • Support scoping and pricing activity for new projects as required in conjunction with the RS management team
  • Draft and support the creation of project management materials, case studies and client testimonials for new business proposals and marketing materials as required in conjunction with the RS management team
  • Assist RS management to promote best practices and new ideas internally within EMEA, managing key relationships with each business area where project management support is provided

Performance Objectives:


  • Demonstrate natural ease and effectiveness with communication and broad stakeholder management skills when dealing with clients and colleagues at all levels
  • Support, coach, train and mentor team members to help grow new skills within delivery teams


  • Ensure high levels of internal and external customer satisfaction is achieved on project delivery measured through WTW's PE audits, Client First feedback and project close down feedback
  • Identify and pursue opportunities to support clients with wider solution propositions and develop deeper relationships. Measured through levelling up opportunities and file audit
  • Actively pursue new work involving project management, prepare proposals and attend new work pitches


  • Meet the requirements specified in all PE audits completed on RS projects. Measured through PE and project office audits
  • Support the delivery of RS continuous improvement programme with demonstrable contributions towards efficiency, product development and project implementation. Improvement documented through the year at regular review sessions with the Programme Manager
  • Ensure all projects are delivered using RS protocols and Prince 2 methodology on time and within budget.

The Requirements

The successful candidate will be a Project Manager with a professional DB pensions background and Prince 2 qualified. Capable of demonstrating excellent planning and organising skills, commercial acumen, effective communication skills (both written and verbal), ability to identify and efficiently resolve issues, and strong stakeholder management experience. It will be an advantage to have experience in pensions administration processes, pensions systems, and pensions data rectification projects.

  • Experience in project management delivery coupled with meaningful experience within the pensions industry and/or financial services is essential
  • Prince 2 qualified ideally with Microsoft Project skills
  • Other pensions industry qualifications would be an advantage such as the Pensions Management Institute Associateship or Fellowship
  • Experience of managing several projects simultaneously
  • A clear, concise and confident communicator of complex project issues - covering both verbal and written communication skills
  • Practical experience in managing and controlling project budgets, the billing process and pricing and scoping new work
  • Experience in working with clients, third parties, or in supplier and customer relationships
  • Experience in leading/presenting at multi-discipline meetings
  • Experience in preparing (or reviewing) TW project reports, reporting from third parties involved in your projects and other outputs for client delivery
  • Experience of managing, coaching and mentoring individual team members
  • A firm commitment to Professional Excellence and delivering high quality service

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.

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