IDEX Consulting are working with a successful client who are expanding due to growth and looking for a Team Manager.
You must have experience in leading, coaching a team and a good background in DB Pensions.
Responsibilities:
* Lead, coach, and motivate team members to meet event delivery targets using effective practices and adherence to policies.
* Ensure processes are followed and improved to maintain best practices, enhance efficiency, and boost client profitability.
* Continuously improve service quality through controlled process enhancements and effective SLA management.
* Set and achieve client performance targets by creating and implementing team plans.
* Maintain a forward planning schedule to balance resources with demands and manage daily workloads to meet national targets.
* Monitor project income, manage resources, and align headcount with client needs to optimise profitability.
* Handle monthly/quarterly billing and ensure additional work is billed according to contracts.
* Manage the team's expense budget.
* Plan and manage resource capacity to ensure smooth service delivery and adjust for workload fluctuations.
Desirable:
* Strong operations management background within a Pensions Administration environment.
* Experience with client-facing service delivery.
* Budget and client profitability management experience.
* Experience with client revenue generation and fee negotiation.
* A strong people manager with a track record of developing high performing teams.
* Experience managing and implementing change.
* Pensions knowledge is desirable.
Please apply or needing more information then get in touch with rehana.sadiq@idexconsulting.com
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