Senior Pensions Administrator
We’re hiring!
Would you like to be part of a global company?
Do you have strong attention to detail and commitment to provide ongoing quality?
Do you prioritise customer satisfaction to achieve service level agreements?
Are you looking for a role that offers you a career path and ongoing development?
If this is you, then come and join us in Sheffield.
This is a hybrid role where you will have the flexibility to work 50% of your working week from home and 50% of your working week in the Sheffield office, giving you the opportunity to connect and work with your colleagues.
We are also looking for Team Managers to manage one of our biggest pensions administration teams in Sheffield where you will have both line management experience as well as managing one of our biggest clients. Please do apply if you are also looking for a role in management and we can discuss both .
What the day will look like
- Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
- Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
- Producing and analysing reports as required for internal and external clients and requirements.
- Identifying issues with processes handled in teams and driving a process to find and implement solutions.
- Implementing changes to tools and documentation needed to support effective service delivery.
- Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
- Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
- Sharing best practice with colleagues through process and tool training.
- Taking part in both internal and external audits.
- Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
- Coordinating and participating in projects that will impact the work of teams and domains.
What we are looking for:
- Pensions administration experience
- Team player, who can work to deadlines.
- Good communication skills, both verbal and written.
- Attention to detail and commitment to provide ongoing quality.
- Understanding of Word and Excel.
We offer training and development, which includes support for professional exams. Additionally, as part of a growing worldwide organisation there are numerous opportunities to develop your career.
What’s in it for you
- Discretionary bonus
- Pension and life assurance scheme
- Private medical care
- Cycle to work scheme.
- Virtual GP and employee assistance programme.
- Workplace savings scheme
- Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
