Senior Pensions Administrator

Salary Description:
Highly competitive salary and excellent benefits package.
Location Description:
Birmingham City Centre
Job Role:
Pensions Administrator
Employment Type:
Contract Type:
Application Deadline:
1st January 2022
Susan Ford Recruitment
Job Ref:
SF 220115

Our client, one of the leading independent UK pension consultancies has a superb opportunity for a Senior Pensions Administrator to join their administration team in Birmingham  on a permanent basis. 

You will be supporting your team in the delivery of high quality administration services to a portfolio of clients administering all types of arrangements including DB, DC and CARE schemes.

Day to day responsibilities include:

•        Providing a timely, efficient, professional and personal service to meet the needs of all internal and external client/members and agreed service levels.

•        Completing all administration processes in accordance with TPA target service levels and exact timescales.

•        Managing annual and periodic scheme events, such as pension increase and annual renewal exercises.

•        Preparing and finalising Administration Reports and presentation of these to clients/trustees.

•        Identifying and ensuring all non recurring income is identified and charged in conjunction with the team leader.

•        Gathering and reporting client/member feedback to the Team Leader and helps to implement improvements.

•        Undertaking additional specific projects as and when required.

•        Assisting with workflow management, including checking system and non-system calculations and output performed by team members.

•        Coaching less experienced administrators.

•        Acting as a point of reference on technical issues and non-standard cases.

•        Identifying Risk Events and raises these with the Team Leader

•        Ensuring the standard complaint procedure is followed by reporting all complaints and errors to the Team Leader.

•        Escalating more complex technical queries and issues to the Team Leader and technical support team members.

The following key skills and experience are required:

•        Proven solid experience of day-to-day pension administration and working on DB/DC and CARE pension arrangements.

•        Has up to date knowledge of relevant pension legislation, regulations and technical developments affecting pension administration.

•        Good working knowledge of Microsoft Office applications and experience using a pensions administration system.

•        Experience of working in a client relationship focused environment, within pension administration.

•        Communicates clearly and concisely both orally and in writing.

•        Plans and organises time and workload effectively and works well under pressure.

•        Excellent attention to detail and able to work quickly and accurately.

•        A strong team member and works in a consultative, collaborative manner with others.


There is a very competitive benefits package available to the successful candidate including:

•        A highly competitive salary and award winning benefits package

•        Exceptional learning & development opportunities


If you feel you have the skills our clients are looking for, please contact us today on 0121 684 1555 for a confidential discussion about the role and the company.  Alternatively, please send in your CV to quoting the job reference and indicating your salary expectations.


You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings