Juliette Lister and Lisa Tremlett are currently assisting a TPA who are presently recruiting for a Pensions Client Delivery Manager in Sheffield
- Managing the client relationship for a portfolio of PM-owned clients, maintaining a clear understanding of the client requirements through demonstrating a good understanding of all processes and procedures used to satisfy the client requirements.
- Liaising with Client Relationship Directors for large clients and AIDB consultants for fully bundled clients, to front the administration service and address any issues.
- Attending client meetings to present administration reports and address any service issues.
- Working with the relevant Client Relationship Director, lead all Opportunistic Income generating initiatives for the business unit, holding discussions with clients as appropriate
- Handle the client interaction on any escalated complex queries, tasks and issues and provide information, advice and support to the business unit and Service Delivery Manager as required.
- Identify complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence
Your experience will include
- Exposure in a corporate pensions environment, ideally within a client facing role
- Strong client management skills and the ability to manage conflicting relationships and or positions in a rational and transparent manner.
- Ability to develop service delivery plans and continuously monitor activity to achieve objectives
- Ability to communicate effectively including report writing
- Ability to work effectively with multiple teams
- Strong account management skills with the ability to source opportunities
- Demonstrate an attitude of get it right first time; for all customer outputs
- Flexible to working hours and able to travel when required
This is a Profile Search and Selection vacancy who are operating as an Employment Agency. In order to apply for this position candidates MUST have strong PENSIONS CLIENT MANAGEMENT experience. Please note as we receive a high volume of applications we are only able to respond to those candidates who are shortlisted.
This role would be suited to any of the following;
- Pensions Client Manager
- Pensions Account Manager
- Pensions Team Leader.
If you are also aware of any friends or colleagues currently working within the industry who are looking for a change within their career, please pass on our contact details and we will endeavour to assist with their search.
Profile Search and Selection are a specialist Pensions and Financial Services recruitment agency with opportunities nationwide - Please feel free to contact us direct should you wish to discuss any further vacancies