Pensions Administration Manager

Salary Description:
£49, 827 - £58, 242 (£60, 396 unconsolidated maximum)
Location Description:
Sutton, Surrey
Job Role:
Pensions Administration Manager
Employment Type:
Contract Type:
Application Deadline:
14th October 2021
London Borough of Sutton
Job Ref:

About the Borough  

In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ. 

Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.

All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.

About the Role  

Sutton Council is seeking an exceptional candidate to fill the role of Pensions Administration Manager in its shared service with Kingston Council. The successful applicant will be responsible for managing the Local Government Pension Scheme (LGPS) administration for the two Pension Funds, including:

  • management and leadership of 18 people, including direct line management of two experienced deputies;
  • embedding high service standards to deliver the best customer experience and actively drive continuous improvement;
  • embrace technology to streamline processes and increase self-service;
  • take reports and represent the shared service at Local Pension Boards and Committees; and
  • overseeing the production and publication of the annual benefit statements and other key annual and ad-hoc projects.

About Us  

The shared pensions administration service for Sutton Council and Kingston Council was formed on 1 April 2016 and provides its services to circa 30,000 scheme members and in excess of 100 scheme employers.

Our aim is to provide members and employers with an accurate, timely and member-focused service. To help deliver this, we have begun to increase the team’s resources and invest in technology, however, there is more to be done. Alongside the Head of Insurance and Pensions Administration, the successful candidate will complete the team’s transformation and make sure it’s ready to meet the current and future challenges that face LGPS Pension Funds.

About You  

As a key member of the Business Services unit management team you will have proven leadership skills and the ability to engage and inspire members of your team. You will embrace technology and innovation as ways to improve the service.

You will ideally have a thorough understanding of the regulatory framework of the LGPS but consideration will be given to candidates who can demonstrate wider pensions administration knowledge and the drive and ability to quickly establish a good understanding of the LGPS.

Given the number of annual and one-off projects facing LGPS administration teams, project management experience would be beneficial.

Candidates will need to evidence their approach to performance management and how they manage competing priorities both personally and on behalf of the service.

You will be able to write formal reports and manage various stakeholders across the two Pension Funds, including senior officers and politicians.

Our Offer To You  

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps.

Employees have access to a wide range of benefits, some of which include:

  • Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
  • Flexi-time (Please note, this applies to roles at grades 1-9 only)
  • Comprehensive learning and development programme
  • Local and national discounts for shopping, eating out and leisure activities
  • Interest free season ticket loans
  • Local Government Pension Scheme
  • Car parking scheme
  • Bicycle loan facilities and cycle to work scheme
  • Zip car scheme
  • Free eye tests and contribution towards glasses
  • Confidential wellbeing and counselling support
  • Subsidised gym membership

Application Process  

Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application.

To support our diversity agenda and reduce the risk of bias in our recruitment activities, our short listing process completely anonymises personal information that can identify job applicants e.g. name, title etc. Our hiring managers review and short list applications based on the information provided as part of your application as to how well you meet the requirements and criteria for the role, as outlined in the job profile.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.

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